This course provides participants with essential knowledge and skills to offer psychological support to individuals in distress, particularly following crises, disasters, or traumatic events. The course follows evidence-based PFA principles developed by the WHO, Red Cross, and other organizations.

Course Learning Outcomes:

By the end of this course, participants will be able to:

  • Understand the principles and objectives of Psychological First Aid (PFA).
  • Recognize common stress reactions in individuals facing crises.
  • Learn practical techniques to offer immediate emotional and psychological support.
  • Apply active listening, communication, and problem-solving skills in crisis situations.
  • Know when and how to refer individuals for additional help.

Module 1: Introduction to Psychological First Aid

  • Definition and Purpose of PFA
  • Differences Between PFA and Professional Therapy
  • Ethical Considerations and Cultural Sensitivity
  • Scope of PFA: Who Can Provide It?
  • Common Myths and Misconceptions About PFA

Module 2: Understanding Stress, Trauma, and Crisis Reactions

  • The Psychological and Physiological Impact of Stress and Trauma
  • Common Emotional, Behavioral, and Physical Reactions
  • Individual Differences in Response to Trauma
  • Special Considerations for Vulnerable Populations (Children, Elderly, Disabled, etc.)
  • Recognizing Signs of Severe Psychological Distress (e.g., PTSD, Suicidal Ideation)

Module 3: The Core Principles of PFA (LOOK, LISTEN, LINK)

Step 1: LOOK – Observing and Assessing the Situation

  • Identifying Immediate Safety Risks
  • Recognizing Signs of Distress in Individuals and Groups
  • Environmental Factors That Influence Psychological Reactions

Step 2: LISTEN – Engaging and Communicating Effectively

  • Active Listening Techniques
  • Providing a Calm and Compassionate Presence
  • Avoiding Common Pitfalls (e.g., Giving Unsolicited Advice, Minimizing Feelings)
  • How to Talk to Children and Non-Verbal Individuals in Crisis

Step 3: LINK – Connecting People to Resources and Support

  • Providing Practical Support and Meeting Basic Needs
  • Encouraging Coping Strategies and Self-Efficacy
  • When and How to Refer to Mental Health Professionals
  • Coordinating with Community and Professional Resources

Module 4: Special Situations and Populations

  • Psychological First Aid for Children and Adolescents
  • PFA for First Responders and Healthcare Workers
  • Supporting Survivors of Domestic Violence or Abuse
  • PFA in Natural Disasters and Mass Casualty Events
  • Crisis Support for People with Pre-Existing Mental Health Conditions

Module 5: Self-Care and Resilience for PFA Providers

  • Recognizing Signs of Secondary Trauma and Burnout
  • Strategies for Emotional Resilience and Stress Management
  • Setting Boundaries While Providing Psychological Support
  • Developing a Personal and Professional Self-Care Plan

Module 6: Practical Applications and Case Scenarios

  • Role-Playing PFA in Different Crisis Situations
  • Group Discussions on Ethical Dilemmas
  • Case Studies on Effective PFA Interventions
  • Simulation Exercises and Feedback

Recommended Books

  • Dyregrov, A. (2018). Supporting traumatized children and teenagers: A guide to providing understanding and help. Jessica Kingsley Publishers.
  • Everly, G. S., & Lating, J. M. (2017). The Johns Hopkins guide to psychological first aid. Johns Hopkins University Press.
  • Ruzek, J. I., Brymer, M. J., Jacobs, A. K., Layne, C. M., Vernberg, E. M., & Watson, P. J. (2007). Psychological first aid: Field operations guide (2nd ed.). National Child Traumatic Stress Network & National Center for PTSD.
  • World Health Organization. (2011). Psychological first aid: Guide for field workers. WHO Press.
  • First Responders,
  • Healthcare Workers,
  • Teachers, Volunteers, Community Leaders,
  • Anyone Interested in Mental Health Support

Entry Requirements:
This course is open to everyone, and you don’t need any previous knowledge or experience of the subject to attend.

Course Dates:

July 01 to August 30, 2025

(this course will be entirely online)

Apply by: June 15, 2025

 

Course Duration:

6-8 weeks, depending on your pace

 

 

Subject:

Mental Health & Well-being

 

 

Course Language:

English

 

 

Difficulty:

Introductory

 

 

Cost:

$240

 

What’s included:

  • Access your courses anytime, anywhere, with a computer, tablet or smartphone.
  • Digital certificate on successful completion of the course

Participants come from across the globe, including United States and Canada as well as from Europe, Africa, South and Central America, Oceania, South Asia, and the Middle East.